A Beginners Guide To PC Support, We Outline The Three Most Important Rules
If you are a small business and are looking for somebody to maintain your IT and provide network support, the following guidelines should be of enormous use to ensure that you attain support of the highest quality.
#1 find an experienced IT consultant, somebody that has relevant credentials for configuring and maintaining networks, workstations and servers. Ideally you can find someone who is both experienced and passionate about their job. After the initial requirements are discussed and reach an agreement, get the project underway by forming a written agreement. Be positive that the IT consultant is knowledgeable and able to answer all of your questions without a problem. Do not try to obtain consultancy services based on fees alone, when you hire somebody just because he or she has the lowest quote, the quality of the service you will receive can really suffer. I have seen many IT companies and recruitment firms yank the financial reigns in on a project, just to end up with clueless consultants who ends up doing a poor job. As with anything, you will get what you pay for. I can personally speak from experience regarding this issue, as I have on many occasions had to come in and spend time repairing and reconfiguring poorly installed and configured networks that had been setup by “the cheapest bidder” These “so called” IT support specialists were originally contracted because of just one motive. A very low price.
#2 When you meet with the consultant, be sure to discuss all of your needs, let him/her know your requirements and budget. If you have not already been given them, ask for and references from previous clients. Make sure you incorporate a good data recovery and backup solution, compromising on this area to save a few pounds can be a very bad idea, this is your failsafe and you need to be able to depend on it in the event of calamity. computer repair in london
#3 Make sure that your package includes continued support and maintenance, many consultants will offer this on a per incident basis rather than a monthly fee. Do not make the mistake of assuming that once you network, server and workstations are installed and set up that is it and the job is done, computers, servers and networks need regular maintenance in order to perform well. After all, would you drive your sports car without changing the tyres or checking the breaks and carrying out basic maintenance every now and again? Its the same with computers, in order to minimize the chances of an accident you need to carry out regular maintenance. computer repair in wc1
Workstation and server logs should ideally be checked on a daily basis, as should virus scans on each workstation across the network. Every workstation should also be checked to ensure that virus protection is up to date. Reboots should be scheduled if required, and more. A good consultant will provide all of this as part of his service, whereas a not so good consultant will simply disappear and wait for the phone to ring when your network has slowed to a crawl so that he can hit you with another big fat invoice. Proactive I.T management is essential to prevent problems, a much better solution than simply waiting for them to arise and then fixing them after the damage has been done and a loss of productivity suffered.
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